Classification: Part-time (20 hours per week); Hourly, Non-Exempt
Pay rate: $12.50/hr
Reports to: Jewish Lifelong Engagement Director
Position Summary: The Receptionist performs the administrative, financial, and security functions of the JCC’s main reception desk. The Receptionist connects JCC members and community members to all of the JCC’s programming, services, and engagement opportunities. The Receptionist supports the mission of the JCC by maintaining excellent customer service, following security protocol, and ensuring that every individual contacting the JCC receives a warm welcome, as well as encouragement and support further engagement with the JCC.
Qualifications:
Education:
- High school diploma or equivalent preferred
Experience/Skills:
- Exceptional verbal communication skills
- Exceptional conflict management skills
- Exceptional customer service skills
- Knowledge of Jewish culture, values, and traditions
- Proven skills developing connections with people
- Engaging, responsive, and professional attitude
- Previous sales or customer service experience desirable
- Ability to learn and utilize the JCC’s membership database
Principal Responsibilities
The Receptionist is the welcoming “face” of the JCC to all who contact the organization. The Receptionist creates a sense of belonging among members and the community, encourages deeper engagement, and promptly acknowledges and addresses questions and concerns. As Volunteer Coordinator, they also recruit and engage volunteers. They accomplish this through the following:
Sales and Engagement
- Coordinate Asheville Jewish Community welcome activities; including preparing newcomer packets, providing information and resources about Jewish Asheville to newcomers, and entering newcomer tour forms into JCC database
- Respond to all membership and membership benefit inquiries, schedule tours for new and prospective members, and troubleshoot and resolve member questions, concerns, and special circumstances
- Track and ensure proper follow-up of all membership, newcomer, and department tours
- Actively cross-sell JCC programs and services (ex. preschool, camp, afterschool, aquatics, adults, volunteer opportunities, fundraising events)
- Actively cross-sell Jewish Asheville organizations and services
Administration, Finance, and Security
- Answer incoming phone calls in a prompt, welcoming, and helpful manner. Connect callers and route messages appropriately
- Monitor front door ingress/egress, warmly welcoming members and families, carefully assessing visitors who the receptionist does not recognize, and denying access to anyone who raises concern
- Ensure that staff, visitors, and members comply with JCC front door and sign-in policies
- Intake, sort & distribute incoming mail
- Process payments for point-of-sale items, membership fees, donations, and program fees
- Enforce all JCC safety, security, and membership policies and procedures
- Perform administrative tasks as requested
Reception Area
- Ensure that the main lobby and reception desk are neat and clutter-free
- Periodically remove old flyers from bulletin board
- Ensure doors remain closed
- Assist with keeping the reception area reasonably quiet
- Agency Responsibilities
- Attend two evening all-staff meetings per year
- Follow all agency policies and procedures
- Keep informed of events and programs happening within every JCC department and throughout Jewish Asheville
Volunteer Engagement
- Work with JCC program directors to identify volunteer needs in each department
- Recruit, screen, orient, place and monitor volunteers
- Create and maintain tracking tool for interests, activities and follow-up
- Conduct training as needed for specific volunteer roles
To apply, email your resume to Geri Garfinkel-Gershon at geri@jcc-asheville.org
