JOB DESCRIPTION
Front Desk Receptionist & Volunteer Coordinator
Reports To: Director of Jewish Lifelong Engagement
Department: Jewish Lifelong Engagement
FLSA Classification: Full Time, Hourly / Non-Exempt
Pay Rate / Salary: $14 – 15
Date: 1/31/2024
Benefits: Full-time employees enjoy extensive benefits at the Asheville JCC, including: 27+ days of paid holidays and PTO; vision, life, and disability insurance; 401k*; membership at the JCC’s state of the art aquatics center; FREE childcare* at the JCC’s 5-star early childhood and school aged programs; and inclusion in a warm and welcoming center that has served the community for over 80 years. Scroll down for full benefits listing and additional information*.
Job Summary: The Receptionist/Volunteer Coordinator performs a dual function at the JCC’s main reception desk. Reception responsibilities include administrative, financial, and security functions. The Receptionist connects JCC members and community members to all of the JCC’s programming, services, and engagement opportunities. The Receptionist supports the mission of the JCC by maintaining excellent customer service, following security protocol, and ensuring that every individual contacting the JCC receives a warm welcome, as well as encouragement and support to further engage with the JCC. Volunteer Coordinator responsibilities include recruiting, managing volunteers, providing volunteer recognition, paying close attention to matching volunteer interests and skills to appropriate volunteer opportunities at the JCC and in the community.
Principal Responsibilities:
The Receptionist is the welcoming “face” of the JCC to all who contact the organization. The Receptionist creates a sense of belonging among members and the community, encourages deeper engagement, and promptly acknowledges and addresses questions and concerns. They accomplish this through the following:
Sales and Engagement
- Coordinate Asheville Jewish Community welcome activities; including preparing newcomer packets, providing information and resources about Jewish Asheville to newcomers, and entering newcomer tour forms into JCC database
- Respond to all membership and membership benefit inquiries, schedule tours for new and prospective members, and troubleshoot and resolve member questions, concerns, and special circumstances
- Track and ensure proper follow-up of all membership, newcomer, and department tours
- Coordinate the Challah Club, including sales, promotions, orders, distributions, and billing
- Actively cross-sell JCC programs and services (ex. preschool, camp, afterschool, aquatics, adults, volunteer opportunities, fundraising events)
- Actively cross-sell Jewish Asheville organizations and services
Administration, Finance, and Security
- Answer incoming phone calls in a prompt, welcoming, and helpful manner. Connect callers and route messages appropriately
- Monitor front door ingress/egress, warmly welcoming members and families, carefully assessing visitors who the receptionist does not recognize, and denying access to anyone who raises concern
- Ensure that staff, visitors, and members comply with JCC front door and sign-in policies
- Intake, sort & distribute incoming mail
- Process payments for point-of-sale items, membership fees, donations, and program fees
- Enforce all JCC safety, security, and membership policies and procedures
- Perform administrative tasks as requested
Reception Area
- Ensure that the main lobby and reception desk are neat and clutter-free
- Periodically remove old flyers from bulletin board
- Ensure doors remain closed
- Assist with keeping the reception area reasonably quiet
Volunteer Engagement
- Work with JCC Program Directors to identify agency needs, develop volunteer position descriptions, and cultivate an environment of readiness for volunteers
- Develop and implement policies, procedures, and materials to recruit, screen, orient, place, and monitor volunteers
- Create and maintain database of volunteers to track volunteer interests, activities, and follow-up
- Determine training needs to coordinate and/or conduct training as needed for specific volunteer roles
- Monitor volunteer satisfaction, providing feedback and supervision
- Develop volunteer recognition program, including formal and informal points of contact
Agency Responsibilities
- Attend two evening all-staff meetings per year
- Follow all agency policies and procedures
- Keep informed of events and programs happening within every JCC department and throughout Jewish Asheville
Required Skills/Abilities:
- Exceptional verbal communication skills
- Exceptional conflict management skills
- Exceptional customer service skills
- Knowledge of Jewish culture, values, and traditions
- Proven skills developing connections with people
- Engaging, responsive, and professional attitude
- Previous sales or customer service experience desirable
- Ability to learn and utilize the JCC’s membership database
Qualifications:
Education:
- High school diploma or equivalent preferred
Experience:
- 1 year of experience required
Physical Requirements:
- Must be able to lift up to 40 pounds
Other duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Benefits include:
- Free tuition for early childhood/youth programming for the first child, and 50% off for subsequent children.
Employer paid insurance (after 90 days of service):
- Vision
- Life Insurance
- Short- and long-term disability
Optional employee-paid insurance:
- Dental
- Additional Life Insurance
- Retirement 401K (available after 1 year of service)
- 10+ paid holidays
- Two paid “floating holidays” or personal days to be chosen by the employee
- 15+ paid vacation and sick days
- Paid bereavement leave
- Paid weather/emergency related closures
- Free, confidential counseling services through our Employee Assistance Plan
- Ongoing professional development
- Tuition reimbursement for courses at an accredited college or university
- Aquatics membership for employee and their household
- “Learn to Swim” lessons for employee and their household
- Complimentary use of meeting spaces, including the pavilion, aquatics facility, and social hall
